Baltimore horseshoe and Maryland live are too close for me to be treated like this.I almost decided not to take my day trip to Charles Town Hollywood Casino because of some of the bad reviews I read on-line. Fortunately for me, I won a couple of dollars. This place really doesn't care about customer service. casinos used to be in Vegas or Atlantic city only and could do whatever they wanted. I know the ropes and i know the business. I was a dealer for 2, a supervisor for 5 and a pit boss, going on 6 years. I'm 40 years old and have been in the casino business almost 13 years. I thought 'wow, is this the first casino, where a pit boss can't see my play ? Unreal ! Let me give you some background on myself. Before I left, I asked her what kind of average bet I had (I was both curious, and wanted her to see my play) all she said was 'I can't see your bets. That other person (another female pit manager) seemed genuinely upset that I asked for a comp ! She did it with a tone in her voice and was just like 'here!' When she gave it to me. She then told me I could wait 20 minutes or go ask someone else. In fact, after about 5 hours of play, not betting less than 200 a hand, I asked for a comp to the gift shop (I wanted a souvenir) and I was told by the pit boss 'I'm too busy'. Pit bosses and floor supervisors were not very friendly outside of the high limit area. Blackjack dealers pretty much hated their jobs, expect in the high limit. Craps dealers were average and friendly when I was tipping them.

We went two days in a row to the casino and tried several times to get a seat, but couldn't. They only have 3 Pai Gow poker tables and only open 2 of them during the week.

But even in high limit, they have 8 decks.

Blackjack is 8 decks only and dealer hits soft 17, except in high limit ($100 table). The casino is average, a little Smokey but nothing horrible. This is my 3rd time coming here as my brother lives near by and I like to gamble when I visit him.

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